Business Process Lead

DBMCI ONE - Business Operations

Bangalore

About Us

Marrow is a learning platform for doctors, medical students, and other healthcare practitioners with topic-wise learning modules, tests, and performance analytics, and high-quality recorded medical video classes. Marrow is currently used by over 5 lakh medical students in India to prepare for the country’s largest medical competitive exam - NEET PG.

USP of Marrow

1) It's a top revenue-generating product for the business.

2) Loved by more than 70% of aspiring doctors in India.

3) NEET-PG 2020, 2021, 2022,2023 - Top 10 Rankers were the Marrow users.

After successfully establishing itself as a preferred choice for NEET PG students, MARROW is now also focussing on the enhancement of healthcare in the country by providing unique up-skilling courses to practicing doctors. These courses are provided by the best in class institutions and expert medical practitioners/faculty.

DailyRounds is the largest academic network of Medical Doctors Built by a team of doctors and coders, DailyRounds now has 300,000+ Doctors.

We are a part of the Japanese healthcare major, M3 (listed on the Tokyo Stock Exchange). DailyRounds/Marrow envisions itself as a health-tech startup focused on organising "Knowledge of practice of Medicine" and building a community of Doctors (and healthcare professionals). We have since grown into India’s largest and most regarded learning app for NEET PG preparation.

Job Description

💼 What You’ll Do:

Process Design & Optimization:

Evaluate existing business and sales processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
Oversee the integration of new tools and technologies to streamline operations and ensure seamless data flow.
Lead the automation of business processes using tools such as Zapier, n8n, and workflow management platforms like Zoho, Qntrl, and Pipefy.
Communicate process updates and improvements to stakeholders across departments.
Build scalable workflows to support growth across teams and geographies.

Data Management and Analysis:

Analyze data to identify patterns, inefficiencies, and opportunities for growth.
Generate insights by working with internal data teams or using tools like Excel, Google Sheets, Looker, or Tableau.
Support key business questions through ad hoc and structured analysis (e.g., churn drivers, operational costs, etc.)
Monitor process performance metrics, generate dashboards, and provide actionable insights for continuous improvement.

Cross-functional Execution

Foster cross-functional collaboration between Operations, Support, Sales, Marketing, and Product teams to align process initiatives with business goals.
Align business needs with process and data-backed solutions.
Work closely with internal teams to build, launch, and refine new business processes.

Continuous Improvement and Compliance:

Lead process improvement projects and initiatives, applying best practices such as Lean or Agile methodologies.
Ensure processes are standardized, compliant, and aligned with industry regulations.
Manage and ensure the smooth execution of daily operational activities across key functions.
Identify operational blockers and work with teams to resolve them in real-time.
Connect with the stakeholders and ensure the operational deliverables are in place.

Job Requirement

🔍 What We’re Looking For:

4+ years of relevant experience in business operations, process management, or strategy & analytics roles, preferably from a technology-driven company.
Bachelor’s degree in Engineering/business management, project management, or a related field (Master’s degree or relevant certifications a plus)
Strong understanding of process mapping, SOP creation, and continuous improvement methodologies.
Strong analytical and problem-solving skills with a passion for data-driven decision-making.
Hands-on experience in business data analysis, reporting, and performance tracking.
Advanced proficiency in MS Excel/Google Sheets, including formulas, pivot tables, charts, and VBA.
Knowledge of visualisation & dashboarding tools like Looker, Tableau, Power BI. (knowledge of SQL basics is a good to have)
Prior experience managing large-scale day-to-day operations.
Excellent communication, problem-solving, and cross-functional collaboration skills.

💡 Desired Competencies and Growth Areas

Operational Excellence: Strong background in managing day-to-day operations and process execution.
Logical Thinking and Criteria-Making: Willingness to develop and strengthen analytical reasoning and criteria-setting skills.
Automation Focus: Passion for automating business processes, targeting a 60% automation and 40% operational focus.